At luxeshift, operated by Kozaynest Ventures Private Limited, we’re committed to providing a straightforward and reliable shopping journey—from browsing products to handling any post-purchase needs. While we strive to fulfill orders promptly and correctly, we understand that sometimes you may need to cancel an order. This policy details the terms, steps, and consequences associated with order cancellations.
In this document, “we,” “our,” and “us” refer to Kozaynest Ventures Private Limited, while “you,” “your,” or “user” indicate the customer placing an order. By making a purchase on our site, you agree to comply with the cancellation rules set forth here.
Cancellations are permitted only if the order has not yet been shipped and is still in the processing phase.
You can verify your order status by logging into your account or contacting our customer care team.
Once the package is handed over to the courier, cancellation requests can no longer be accepted.
You may request to cancel your order any time before dispatch.
Once shipment has occurred, cancellation requests will no longer be accommodated.
During special sales, festivals, or promotional events, cancellation cut-off times may differ—these will be clearly communicated at checkout.
Follow these instructions to cancel your purchase:
If you encounter difficulties or require urgent assistance, please contact our support team immediately.
Following cancellation approval, refunds will be directed to the payment method provided at checkout.
Refunds are initiated and processed within a span of 5 to 7 business days.
You will receive an email confirming once your refund has been successfully initiated.
If there is any delay or issue, our support team is available to help resolve it.
Orders that have already been packed, shipped, or delivered cannot be canceled.
Products sold under special discounts or limited-time offers might also be non-cancellable. Any such condition will be highlighted on the product page or during the order confirmation steps.
The terms stated are subject to change by luxeshift without any prior announcement. We may cancel any order at our discretion if it appears suspicious or breaches our terms of use. In case of conflicting versions, the policy available on our website will take precedence.
For help checking your order status or inquiries about cancellations, please reach out to us at kozaynestventurespvtltd@gmail.com, kozaynestventuresauthorizes@gmail.com. Our customer support team is here to ensure your experience is as smooth and satisfactory as possible.
Grievance Redressal Policy
At luxeshift, we are committed to providing a reliable and fair shopping experience. If something goes wrong, we aim to resolve it with transparency and in accordance with applicable laws. Here’s how you can report a concern and what to expect from our end.
A grievance is any concern or dissatisfaction related to a product or service purchased through our platform. This may include issues such as:
To raise a concern, follow these steps:
Access our Help Centre or Contact Us section through the website or mobile app.
Select the issue type that closely matches your concern.
Provide your order ID, describe the issue clearly, and attach any supporting images or documents.
Once received, our support team will assess the matter and get back to you with a response.
If the situation remains unresolved, you're encouraged to raise it with the Grievance Officer for a final review. As required under the Information Technology Act, 2000, we have appointed a dedicated officer to handle such matters.
For escalation, contact the Grievance Officer at: kozaynestventurespvtltd@gmail.com, kozaynestventuresauthorizes@gmail.com
A grievance will be marked as closed under the following conditions:
For any grievance-related communication, you may contact: kozaynestventurespvtltd@gmail.com, kozaynestventuresauthorizes@gmail.com
This policy may be revised periodically. Please refer to our Terms of Use and Privacy Policy for the most recent updates.